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Title VI Plan

Vivalon is committed to ensuring that no person is excluded from participation in, denied the benefits of, or discriminated against under its projects, programs or activities on the basis of race, color, creed, national origin, sex or age, as provided in Title VI of the Civil Rights Act and 49 United States Code Section 5332. Under Federal Transit Administration (FTA) Title VI guidance issued on October 1, 2012, all transit operators receiving federal funds are required to:

  • Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin.
  • Identify and address, as appropriate, disproportionately high and adverse effects of programs and activities on minority populations and low-income populations.
  • Promote the full and fair participation of all affected populations in transportation decision-making.
  • Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations.
  • Ensure meaningful access to programs and activities by persons with Limited English Proficiency (LEP).

Vivalon’s Title VI Program will continue to evolve through lessons learned in conducting planning analysis, evaluating service impacts, and in putting into place inclusive participation programs and outreach activities. Every three years, Vivalon will update this document for the Federal Transit Administration as a record of the current Title VI Program.

ACCESSIBLE FORMATS

This document is available in accessible formats upon request. To obtain paper copies of this document or information regarding accessible formats, contact:

Civil Rights Officer

Vivalon

930 Tamalpais Avenue

San Rafael, CA 94901

415-456-9062 or TDD 711

WHISTLESTOP’S TITLE VI POLICY STATEMENT – NOTICE TO THE PUBLIC

Vivalon grants all citizens equal access to its transportation services. Vivalon is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color, or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended (“Title VI”).

Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint. For more information on Vivalon’s civil rights program and the procedures to file a complaint, contact (415) 456-9062 or TDD 711, email TitleVI@whistlestop.org or visit our offices at 930 Tamalpais Avenue, San Rafael, CA 94901.

If information is needed in another language, contact Vivalon at (415) 456-9062.

Si se necesita información en otro idioma, póngase en contacto con Vivalon al (415) 456-9062.

Vivalon’s Title VI policy is posted at:

Location Address City
Vivalon 930 Tamalpais Avenue San Rafael
Vivalon Transportation Services 15 Jordan Street San Rafael
Vivalon Vehicles San Rafael

 
DECLARACIÓN DE LA POLÍTICA CONFORME AL TÍTULO VI DE WHISTLESTOP

AVISO AL PÚBLICO

Vivalon otorga a todos los ciudadanos la igualdad de acceso a sus servicios de transporte. Vivalon tiene el compromiso de garantizar que ninguna persona sea excluida de participar o que se le nieguen los beneficios de sus servicios sobre la base de raza, color u origen nacional, según se proteja por el Título VI de la Ley de Derechos Civiles de 1964, y sus enmiendas (“Título VI”).

Toda persona que crea que ha sido perjudicada por cualquier práctica discriminatoria ilegal conforme al Título VI puede presentar una queja. Para obtener más información sobre el programa de derechos civiles de Vivalon y los procedimientos para presentar una queja, comuníquese al (415) 456-9062 o TDD 711, envíe un correo electrónico a TitleVI@whistlestop.org o visite nuestras oficinas en 930 Tamalpais Avenue, San Rafael, CA 94901.

Si se necesita información en otro idioma, póngase en contacto con Vivalon al (415) 456-9062.

La politica del titulo VI de Vivalon se replica en:

Ubicacion Direccion Ciudad
Vivalon 930 Tamalpais Avenue San Rafael
Vivalon Servicios de Transporte 15 Jordan Street San Rafael
Vehiculos Vivalon San Rafael

 
WHISTLESTOP’S TITLE VI COMPLAINT PROCEDURES

If you believe that you have received discriminatory treatment by Vivalon on the basis of your race, color, or national origin, you have the right to file a complaint with the Civil Rights Officer. The complaint must be filed no later than 180 calendar days of the alleged discriminatory incident. This document and the Title VI complaint form are available on our website at www.whistlestop.org or at our offices located at 930 Tamalpais Avenue, San Rafael, 94901.

Si usted cree que ha recibido un trato discriminatorio por Vivalon sobre la base de su raza, color u origen nacional, usted tiene el derecho de presentar una queja con el Oficial de Derechos Civiles. La queja debe ser presentada a más tardar 180 días calendario después del supuesto incidente discriminatorio alegado. Este documento y el formulario de queja del Título VI están disponibles aquí.

Los documentos que describen la Declaración de la Política conforme al Título VI y los Procedimientos de Queja de Vivalon se pueden traducir al español bajo solicitud. Por favor llame al (415) 456-9062 o TDD 711.

The preferred method is to file your complaint in writing using the Title VI Complaint Form, and send it to:

Civil Rights Officer

Vivalon

930 Tamalpais Avenue

San Rafael, CA 94901

415-456-9062 or TDD 711

Verbal complaints will be accepted and transcribed by the Civil Rights Officer. To make a verbal complaint, call (415) 456-9062 or TDD 711.

You also have the right to file a complaint with an external entity such as the Department of Transportation (DOT), a federal or state agency, or a federal or state court. Should a complaint be filed with Vivalon and an external entity simultaneously, the external complaint shall supersede Vivalon complaint and Vivalon’s complaint procedures will be suspended pending the external entity’s findings.

The Vivalon Civil Rights Officer will review and investigate all Title VI complaints that are complete. Once the complaint is received, Vivalon will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office. Reasonable measures will be undertaken to preserve any information that is confidential. The investigation may include a review of all relevant documents, practices and procedures as well as discussion(s) of the complaint with all affected parties to determine the nature of the problem. The investigation will be conducted and generally completed within 60 days of receipt of a formal complaint.

Based on the information received, an investigation report will be prepared by the Civil Rights Officer for submittal to the Vivalon General Manager. On behalf of the General Manager, the Civil Rights Officer will issue one of two letters to the complainant: a closure letter or a Letter of Finding. A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A Letter of Finding summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. Parties will have 14 calendar days from the date of the outcome letter to appeal. If the complainant wishes to appeal the decision, he or she may appeal directly to the United States Department of Transportation, the Equal Employment Opportunity Commission or the California Department of Fair Employment and Housing, as appropriate.

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

INVESTIGATION PROCEDURES

The Civil Rights Officer will maintain a log of Title VI complaints received that shall include the date the complaint was filed, a summary of the allegations, the status of the complaint, and actions taken by Vivalon in response to the complaint.

If requested, documents describing Vivalon’s Title VI Policy Statement and Complaint Procedures can be translated into languages other than English.

Los documentos que describen la Declaración de la Política conforme al Título VI y los Procedimientos de Queja de Vivalon se pueden traducir al español bajo solicitud. Por favor llame al (415) 456-9062 o TDD 711.

DOCUMENTS

Vivalon Federal Title VI Civil Rights Program

Vivalon Title VI Complaint Form – English

Vivalon Title VI Complaint Form – Spanish